About Lichen NYC
Lichen, co-founded in 2017 by Ed Be and Jared Blake, is a dynamic design studio and incubator specializing in furniture, spatial design, and exploring human interactions with these elements.
Lichen (noun): a harmonious, mutually beneficial partnership between diverse organisms, thriving and evolving together in perfect balance.
We continually push boundaries in the world of interior design by curating, reimagining, and conceptualizing innovative ideas, supported by our vibrant community. At our core, we're passionate about crafting and sharing exceptional furniture pieces.
Here are the definitions of the terms based on common practices for online services like Lugg:
Terms
- Definition: The Terms (or Terms of Service) are the set of rules and guidelines that govern the use of the services provided by Lugg. This document outlines the responsibilities and obligations of both the company and its customers. It typically covers aspects such as the use of the platform, customer rights, acceptable behavior, fees, and the company's limitations of liability. By using the service, customers agree to adhere to these terms. The purpose of the Terms is to create a legally binding agreement between the company and the user, protecting both parties.
Refund
- Definition: The Refund policy explains the conditions under which Lugg will return money to a customer for a service that was canceled, unsatisfactory, or not delivered as expected. This could include situations where the service is not completed within the specified time or if the customer is charged incorrectly. The policy outlines the timeframe for refund requests, any specific conditions or requirements (e.g., evidence of dissatisfaction), and how the refund will be processed. Refunds are typically issued to the original payment method and may take several business days to reflect.
Delivery
- Definition: Delivery refers to the process by which Lugg transports and delivers the goods or services ordered by a customer. The Delivery section generally includes information about the estimated delivery time, areas served, delivery charges, and any specific requirements or restrictions regarding the delivery process. It may also cover how customers can track their deliveries, as well as any potential delays or issues that could arise during the delivery process. The goal is to ensure transparency and help customers understand when and how their service will be fulfilled.
These sections are typically designed to clarify both the company's and the customer's roles in the transaction, ensuring clear expectations and a smoother experience.
