Louisiana Grills, a subsidiary of Dansons, is dedicated to enhancing outdoor cooking experiences with its high-quality products, designed in collaboration with renowned modern outdoor chefs. By combining sleek designs, exceptional craftsmanship, and advanced technology, Louisiana Grills offers a premium outdoor cooking experience, boasting versatility and variety in its product lineup.
The company, founded by Dan Thiessen in 1999, has established itself as a leading manufacturer of innovative, value-engineered grills, including wood pellet, gas, charcoal, and combination-fueled models. Beyond grill manufacturing, Louisiana Grills provides a comprehensive barbecue experience, offering a range of griddles, pellet fuel, cooking accessories, spices, and sauces available through prominent retailers and direct-to-consumer sales worldwide.
Return Policy
At Louisiana Grills, customer satisfaction is a top priority. The company offers a flexible return policy, allowing unused items in their original packaging to be returned within 60 days of purchase. However, returns are only accepted for items bought directly through (link unavailable) or by phone, and certain products like pellets, spices, and electrical parts are excluded.
To initiate a return, customers can contact the Customer Care Team at 480-923-9632, available seven days a week. Refunds will be processed within 10 business days of receiving the returned item, but original and return shipping costs are non-refundable.
Regarding cancellations, purchases made through (link unavailable) or by phone can be cancelled if the order hasn't been processed or shipped. Customers should contact the Customer Care Team as soon as possible to request cancellation. If an order has been processed, it will fall under the return policy.